Trader Jack's Group is the largest hospitality operator in the Cook Islands, featuring multiple venues, including Trader Jack's Bar & Grill—a renowned beachfront destination with a strong reputation for quality seafood, entertainment, and vibrant nightlife. During my tenure, I led the team through a period of growth, expansion, and operational optimization, making Trader Jack's a key attraction in Rarotonga.
The group not only catered to locals and tourists alike but also contributed to the local economy by supporting tourism and promoting cultural experiences. As Group Manager, I oversaw various facets of operation, including venue management, import/export logistics, and high-volume catering services.
Position Scope
| Role: | Group Manager |
| Team: | 200 |
| Facilities: | Multiple venues across the Cook Islands including restaurants, bars, food processing, and event spaces |
Responsibilities
- Led daily operations across multiple venues, ensuring high service standards and operational efficiency.
- Developed business strategies to boost sales, enhance guest experiences, and optimize operational costs.
- Managed import/export logistics to ensure timely supply of high-quality ingredients and supplies.
- Coordinated major events, including local festivals and large-scale functions, attracting thousands of guests.
- Oversaw the training and development of a diverse team, fostering an environment of continuous improvement and skill growth.
- Worked closely with key major players including Tourism Cook Islands, Bluesky, and Cook Islands Trading Company.
Key Skills
- Comprehensive group management across hospitality venues.
- Import/export logistics management in remote locations.
- Team leadership and development with a focus on hospitality excellence.
- Strategic event planning and execution for large-scale local and international audiences.
- Operational optimization in a dynamic, high-volume environment.
- Recruitment and team retention in a competitive job market with a near 0% unemployment rate.
